Refund policy

Effective Date: 10 August 2026

At Kurti Room, we want you to love every outfit you order. If there is an issue with your purchase, we’re here to help.

1. Return & Exchange Window

You can request a return or exchange within 3 days of receiving your order.

To be eligible, the product must:

Be unused, unworn, and unwashed.
Have all original tags and labels attached.
Be returned in its original packaging.
Not have any stains, damage, perfume/fragrance, or signs of wear.
Be accompanied by the original order details/invoice.

Products that do not meet these conditions may be rejected.

2. What Can Be Returned?

Returns or exchanges are accepted in cases such as:

Wrong product received.
Wrong size received.
Product received damaged or defective.
Product significantly different from the product shown/listed on our website.

For size-related issues, an exchange may be provided subject to availability.

3. Products Not Eligible for Return

A return or exchange may not be accepted if:

The product has been worn, washed, altered, or damaged after delivery.
Tags have been removed or damaged.
The product has stains, makeup marks, perfume smell, or other signs of use.
The return request is made after the 3-day return period.
The product is returned without its original packaging or accessories, where applicable.

4. Damaged or Wrong Product

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with:

Your order number.
Clear photographs/videos of the product.
Photographs of the packaging and shipping label.
A brief description of the issue.

Our team will review the request and provide the appropriate resolution.

5. Return Process

To request a return or exchange, contact our customer support through the contact details provided on our website and mention your order number and reason for return.

Once your request is approved, we will provide instructions for returning the product.

Please do not send any product back without receiving return instructions from Kurti Room.

6. Refunds

Once the returned product is received and passes our quality inspection, the refund will be processed.

For prepaid orders, eligible refunds will generally be issued to the original payment method with in 7 days.

Cash on Delivery (COD) orders, we may request valid bank account/UPI details to process an eligible refund will get refund within 7 days.

Refund processing and bank/payment-provider timelines may vary.

7. Return Shipping

If the return is due to a wrong, damaged, or defective product received from our side, Kurti Room will arrange the appropriate resolution.

For other eligible return requests, return shipping charges may apply depending on the circumstances of the return.

8. Exchange Policy

Exchange requests are subject to product and size availability.

If the requested size or product is unavailable, we may offer an alternative resolution, such as a refund or store credit, where applicable.

Exchanged/ Replaced products will be delivered to you within 10 days.

9. Quality Check

All returned products are inspected before a return, exchange, or refund is approved. Kurti Room reserves the right to reject a return if the product does not meet the eligibility conditions mentioned above.

10. Important Note

Please record an unboxing video when opening your package, especially if you suspect the package may have been damaged or tampered with. This can help us investigate damage, missing items, or incorrect products.